Returns & Refund Policy
Your satisfaction is very important to us. Tom's Appliances’s sales professionals strive to provide the best service anywhere - period. We will do everything possible to work with you and the manufacturer of your product to ensure a positive shopping experience.
All parts, ventilation products and custom orders are final sale and are not returnable or refundable.
Tom's Appliances reserves the right to refuse or accept returns for major appliances purchased in-store at our discretion.
If you are not satisfied please contact Tom's Appliances Customer Service Department 519-354-2729 or info@tomsappliances.ca
Please also note the following applicable policies:
STANDARD POLICIES:
- All products have a minimum of 1yr manufacturer warranty (some exceptions apply)
- All defects will be assessed by a technician prior to a return being authorized
- No returns or exchanges on used or installed products.